Provision of Comprehensive IT Services for LUKOIL Mid-East Ltd.
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LUKOIL Mid-East Limited
Oil and Gas
UAE
2015
Photo from the website mideast.lukoil.com
Support and maintenance of business applications and general system IT services.
ITPS consultants and IT specialists provide the following services:
The scope the support and maintenance of business applications belonging to the Company's integrated management system included:
- Support and maintenance of business applications;
- Oil and gas asset management system (SUNA);
- Enterprise resource management system on the basis of SAP/R3;
- Unified Electronic Document Flow Management System (ESDO based on LiveLink);
- Data warehouse - operation reporting information system;
- Manager's monitor (DashBoard);
- Corporate portal;
- Automation system complex (KSA).
- Business applications administration.
Within the framework of the basic services related to ensuring the general system IT services operation:
- Infrastructure systems support;
- Telecommunications systems support;
- Videoconferencing system and multimedia systems support;
- Automated user workstations support;
- Processing user requests for IT services (Service Desk);
- Information security support.
Tasks
The key project objective is to ensure a continuous process of IT services and business applications operation according to the Company's requirements, in compliance with the Company's business processes to increase manageability, performance and operation decision-making.
Result
The services for the support and maintenance of business applications and general system IT services were provided according to client requirements.