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LUKOIL Mid-East Ltd.

Provision of Comprehensive IT Services for LUKOIL Mid-East Ltd.

Support and maintenance of business applications and general system IT services.

Project Objectives

The key project objective is to ensure a continuous process of IT services and business applications operation according to the Company's requirements, in compliance with the Company's business processes to increase manageability, performance and operation decision-making.

ITPS consultants and IT specialists provide the following services:

The scope the support and maintenance of business applications belonging to the Company's integrated management system included:

  • Support and maintenance of business applications;
    • Oil and gas asset management system (SUNA);
    • Enterprise resource management system on the basis of SAP/R3;
    • Unified Electronic Document Flow Management System (ESDO based on LiveLink);
    • Data warehouse - operation reporting information system;
    • Manager's monitor (DashBoard);
    • Corporate portal;
    • Automation system complex (KSA).
  • Business applications administration.

Within the framework of the basic services related to ensuring the general system IT services operation:

  • Infrastructure systems support;
  • Telecommunications systems support;
  • Videoconferencing system and multimedia systems support;
  • Automated user workstations support;
  • Processing user requests for IT services (Service Desk);
  • Information security support.

Result

The services for the support and maintenance of business applications and general system IT services were provided according to client requirements.

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